FAQs

Not unless there’s a special circumstance. Occasionally, we don’t have enough information to properly verify an order and we may ask for a deposit in those circumstances. In the same way, because of the high value of the equipment, we may ask for a deposit for certain items if you cannot secure independent insurance coverage. If we decide a deposit is needed, we will always ask your permission before we bill the order and proceed with the deposit.

Eventorian Events accepts payment by major credit cards including Visa, MasterCard, American Express and Discover. Due to the international nature of our business, all prices are quoted / billed in US dollars.

All customers will provide a 50% NONREFUNDABLE DEPOSIT in order for PPR to reserve their order. Customers who cancel their orders at any time after a deposit is provided WILL LOSE THEIR DEPOSIT regardless of their circumstances or reasons for cancellation. Adjustments to orders can be made until 7 days prior to delivery (except for specialty items – see below). However, any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT. Specialty items include specialty cut linens, and items that require PPR to manufacture, sub-rent, or purchase equipment. Specialty items are non-refundable once they have been ordered by PPR, or manufacturing of such items has begun Canopies & heaters must be canceled at least 7 days prior to delivery/pickup, but any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT.

All returns include free return shipping.